Lucky Spins Casino Terms and Conditions
These Terms and Conditions describe the rules that apply when you use the Lucky Spins platform. They set out the relationship between us and our users, explain account responsibilities, and cover how promotions, deposits, withdrawals and disputes are handled. By registering an account and using our services you agree to comply with these terms and any rules published in your account area.
Account responsibilities
You are responsible for keeping your account details secure and for all activity that occurs under your account. Do not share your password or let others use your account. You must notify us immediately if you suspect unauthorised access or loss of control of your account. We may suspend or close accounts where we suspect fraud, money laundering, collusion, or other prohibited activity, and we will carry out verification checks where necessary.
Eligibility requirements
Access to our services is restricted to persons who meet eligibility criteria. You must be at least 18 years old and legally permitted to gamble in the jurisdiction from which you access the site. We may refuse registration or restrict play from certain countries. One account per person is permitted unless we agree otherwise in writing. We may require identity, address and payment verification before allowing withdrawals.
Acceptable platform use
Use of the platform must be lawful and honest. Prohibited conduct includes providing false information, attempting to manipulate games, using bots or unauthorised software, and money transmission that circumvents our controls. You must not attempt to open multiple accounts for the purpose of abusing promotions. We reserve the right to limit, suspend or close accounts where use breaches these terms.
General bonus and promotion rules
Promotions and welcome offers are subject to specific rules published with each offer. General principles include that bonuses may carry wagering requirements, contribution restrictions by game, and expiry periods. Bonus funds may be voided and winnings withheld where we reasonably suspect abuse or bonus manipulation. We will publish the main promotional conditions and it is your responsibility to check the offer rules before accepting any promotion.
Deposits and withdrawals
Available payment methods and processing times are listed in your cashier. We may set minimum and maximum deposit and withdrawal limits and apply verification checks to withdrawals. Withdrawals may be delayed pending completion of KYC checks. We do not guarantee instant payout times; processing depends on the chosen method and any checks we must complete.
Dispute resolution
If you have a complaint please contact our support team via the channels shown in your account. We will acknowledge and investigate complaints and aim to resolve them promptly and fairly. If we cannot reach agreement, we will explain the options available to you for escalation. Using your account does not prevent you from seeking independent advice.
Updates to terms and conditions
We may amend these terms from time to time. Material changes will be notified via your account or by other reasonable means. Continued use of the platform after notice of changes constitutes acceptance of the updated terms. For operational reasons we may also suspend services or make adjustments to features, limits and promotions; in such cases we will aim to provide advance notice where practicable.
If you have questions about how these terms apply to your account, please contact support through the account help area. For security or regulatory checks we may refer to your LuckySpins account records and transaction history when investigating matters.