Privacy Policy
Welcome to Lucky Spins. This Privacy Policy explains how we collect, use and protect your personal information when you use our online casino services. We take your privacy seriously and set out below the types of information we hold, why we use it and how you can manage your data.
Types of data we collect
Personal data
We collect information you provide when creating an account or contacting support. This may include your name, date of birth, email address, billing and postal address, payment details and identity documents where verification is required. We use this data to verify your identity, prevent fraud and comply with statutory checks.
Technical data
We collect device and technical information such as IP address, browser type, device identifiers, operating system, and interaction data including pages viewed and time spent on the site. This helps us maintain service performance, diagnose issues and protect account security.
Transactional data
Transactional records include deposits, withdrawals, wagers, game history and bonus activity. We retain transaction data to operate your account, process payments and meet legal and regulatory obligations.
How we use your information
We use your data to provide and improve our service, manage your account, process payments, carry out identity checks and respond to support requests. We may also use information to detect and prevent fraud, meet legal obligations, analyse usage to improve functionality and to communicate service updates or important account information.
Data protection practices
We maintain reasonable technical and organisational measures to protect data against unauthorised access, loss or misuse. Access to personal data is restricted to staff and service providers who need it to perform their duties. Where we process identity documents and sensitive information, we handle them in line with applicable data protection standards.
Cookies and tracking technologies
We use cookies and similar tracking technologies to make the site work, to remember your preferences and to measure usage. Some cookies are essential for account security and payment flows; others are used for analytics and performance. You can manage cookie settings via your browser and, where available, through your account preferences.
User rights
Under UK data protection law you have rights including access to the personal data we hold about you, correction of inaccurate information, and in certain circumstances objection to or restriction of processing. You may also request a portable copy of your data.
Access, correction and deletion of data
To access, update or request deletion of your personal information, contact our support team through your account settings or the support channel provided in the site. We will respond to requests in line with applicable law. Please note we may retain certain information where required for legal, regulatory or legitimate business purposes.
Information sharing and third parties
We share data with payment processors, identity verification services, fraud prevention partners and technical service providers to operate the service. Service providers used by LuckySpins are contractually required to protect your information and may only process it for agreed purposes. We do not sell personal data to third parties.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices. When we make significant changes we will notify you by posting the revised policy on the site and, where appropriate, by other account communications. Please review this page periodically for the latest information.