Reach Out to Us

Lucky Spins customer support is on hand to help with any questions, account-related issues, technical concerns or general feedback. Whether you need help with deposits, withdrawals, verification or site navigation, our team aims to resolve enquiries quickly. For priority assistance when you’re logged in, use live chat; for detailed account or payments queries contact the support team by email. LuckySpins provides convenient channels to suit your preference.

Department	Contact
Customer Support	[email protected]
General Enquiries	[email protected]
Affiliate Enquiries	[email protected]
Phone	+44 20 7387 4521
Working Hours	Mon-Fri, 09:00-18:00

Email Support

Email is the preferred contact method for detailed requests, account-related issues, or any situation requiring explanations or documents. Please use [email protected] and include a clear subject line plus your up-to-date contact details to avoid delays. Allow time for verification when documents are attached; responses are usually provided within 24-72 hours depending on the enquiry.

Submit Your Inquiry

Contact Lucky Spins support

Name

<label for="email" style="font-size:13px; color:#333;">Email</label><input id="email" name="email" type="email" required placeholder="Enter your email" style="padding:10px; font-size:14px; border:1px solid #ccc; border-radius:4px;"><label for="message" style="font-size:13px; color:#333;">Message</label><textarea id="message" name="message" rows="6" required placeholder="How can we help? Include account ID or recent transaction ID if relevant." style="padding:10px; font-size:14px; border:1px solid #ccc; border-radius:4px; resize:vertical;"></textarea><button type="submit" style="padding:10px 12px; font-size:15px; background:#0066cc; color:#fff; border:none; border-radius:4px; cursor:pointer;">Send message</button>

For VIP enquiries, mention "VIP" in your message and our LuckySpins VIP team will follow up.

Response Time

Our support team aims to respond quickly; most enquiries are answered within one business day. Simple requests such as account or bonus questions are usually resolved faster, while complex matters like verification, payments or investigations may take longer depending on the circumstances. We’ll keep you updated throughout the process and aim to resolve issues as promptly as possible.

Feedback

We’d love your feedback. If you have suggestions, ideas or spot anything that could be improved, please get in touch. We review all messages carefully and use your input to refine features, promotions and site usability. Your practical suggestions help us prioritise fixes and enhancements so the service works better for everyone.